Effective From : 01 November 2018
MAIN VPS PROVIDER reserves the right to add, delete or modify any provision of this policy at any time without notice. You agree to be bound by any changed MAIN VPS PROVIDER may reasonably make to this agreement when such changes are made. If you have purchased services or software from MAIN VPS PROVIDER, the term of this agreement shall continue in full force and effect as long as you take advantage of and use the software or services that we provide.
When you create an account and/or use our services, you are agreeing to comply with our Terms and Conditions.
Clients agree to maintain accurate contact information on file with us so that they are able to receive notifications. Clients are also responsible for ensuring that our emails are not blocked by client servers and filters so that our deliverability of notifications to you is not compromised.
Failing to comply with our Terms and Conditions and can result in our inability to provide (or continue providing) hosting services.
Services that are suspended or terminated for breach of Terms and Conditions and, are not eligible for any sort of refund (neither full nor partial).
If or when you are curious as to whether or not your intended use of our services is in accordance with our Terms and Conditions, please contact us before utilizing our services in such a manner, we will be able to let you know whether or not your intended purpose is in compliance.
Any activities considered illegal in the United States [or any Other Country] are a breach of our Terms and Conditions are not allowed.
When law permits, or when your utilization is not jeopardizing the usability of services for other clients, we will notify you by the e-mail address you have with us on file before we take action in order to provide you with an opportunity to resolve the issue.
By utilizing our services, you understand the importance of maintaining backups of your data. You understand that these backups should be stored in a safe place that is not on our network. The purpose of these backups is so that you will have the ability to restore your data in the event you ever need to. By using our services, you understand that even server hardware is prone to failure periodically and that we can not be held accountable for maintaining or guaranteeing neither your data, nor the backups of your data. Client understands that it is their responsibility and in their best interest to maintain backups.
By using our services, you understand that we are not responsible for lost time, lost income, or lost data due to non-existent or faulty backups.
REFUND POLICY | SATISFACTION GUARANTEE
1. 24 hours (1 Day) Moneyback Guarantee Statement | All Virtual Private Servers
If for any reason you are unhappy with the services you receive from MAINVPS.NET during anytime of service, you may request in writing via email or by our cancellation form that your services be discontinued at which time you will receive a partial refund of day unused.
2. There is no money Back Guarantee Statement | Dedicated Servers
Note : Server setup charge & addon charges (Operating System , Cpanel , IPs ) may not be refunded .
In-case of software fault, software management issue , refund will not be granted.
No refund on special deal servers.
All new accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and MAIN VPS PROVIDER, this process may sometimes be delayed.
Free SSL Certificate offer in reseller hosting plans and dedicated IP
You have to pay for whole year to become qualify for free ssl certificate.
DOMAIN NAMES AND DOMAIN TRANSFERS
In order for your domain name to point to the MAIN VPS PROVIDER server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair (primary- ns*.MAINVPS.NET and secondary-ns*.MAINVPS.NET). Please note: Our DNS are unique to each server so if you sign up and then a few months later open another account, you will not be using the same DNS as before.
Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to MAINVPS.NET and away from your original registrar. You must create an account at MAIN VPS PROVIDERdomains.com and initiate a transfer. A domain transfer is $12.99 and that goes toward one year of registration with MAIN VPS PROVIDERDomains, added on to your current registration period with the previous registrar.
MAIN VPS PROVIDER will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. MAIN VPS PROVIDERDomains does not take responsibility for failing to renew domain names. Please note that domain registration is irreversible. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. If you have any questions at all about DNS changes or domain names in general, please open a ticket at our helpdesk.
MAINVPS.NET believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.
We prefer that you self-govern your content and remain responsible and all-knowing of what your website publically provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if MAINVPS.NET is made aware of any questionable content on a MAIN VPS PROVIDER-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a MAIN VPS PROVIDER server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.
MAINVPS.NET makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall MAINVPS.NET be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department.
HOSTING PACKAGE MODIFICATIONS
We are always evolving to stay competitive in our market so, in the future, if modifications are made to your respective plan’s specifications and/or price, the change will not automatically take effect on your plan. It is the sole responsibility of the client to request any updates or modifications to a plan.
REGISTRANT RIGHTS & RESPONSIBILITIES
By registering your domain with MAINVPS.NET you agree to the Registrant Rights & Responsibilities as outlined by ICANN here.
PAYMENTS AND AGREEMENT TO PAY
As consideration for the software or services purchased by you and provided to you by MAIN VPS PROVIDER, you agree to pay MAIN VPS PROVIDER at the time you order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if your services are suspended, terminated, or transferred prior to the end of the services term. MAIN VPS PROVIDER expressly reserves the right to modify pricing through email notification and/or notice on its web site. You may make payment by providing either a valid credit card or PayPal email address.
Shared hosting, reseller hosting, dedicated servers and collocation services are all billed on an automatic basis on the first of every month. Regular monthly charges will begin the following month. If you sign up for an annual plan you will also be charged a prorated amount and billed on a similar fashion. MAIN VPS PROVIDER will automatically renew your services when they come up for renewal and will take payment from the payment method you have on file with MAINVPS.NET at MAINVPS.NET’s current rates.
If for any reason, MAIN VPS PROVIDER is unable to charge your payment method for the full amount owed, or if MAIN VPS PROVIDER is charged a penalty for any fee it previously charged to your payment method (such as a charge back dispute), you agree that MAIN VPS PROVIDER may peruse all available remedies in order to obtain payment. You agree that among the remedies MAIN VPS PROVIDER may peruse in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to you of any domain names or services registered or renewed on your behalf.
You agree that you are solely liable for arranging that your services are renewed, and that MAIN VPS PROVIDER shall not be liable to you or any third party if it is unable to charge your payment method in order to renew your services. You also agree that you are liable for all services that have been rendered on your behalf until a termination of service has been officially received by the accountholder for services.
If at any time, your hosting payments become past due, you will receive a notification via email (to the most recently updated email address on file) with instructions on rectifying the situation. Please note that MAINVPS.NET holds the right to deny access to and/or de-activate accounts hosted on our servers of which have unpaid past due balances.
Shared/Reseller Accounts 10 days past due will be assessed a late fee calculated at 30% of the balance due to re-activate service.
Dedicated Server Accounts 4 days past due will be assessed a $20.00 USD or 10% of actual invoice amount (which ever max) as late fee to re-activate service.
VPS Accounts 4 days past due will be assessed a $10.00 USD late fee to re-activate service.
If an account holder submits a bank assisted dispute for services rendered, their hosting account will be de-activated within 48 hours if the payment issue has not been recovered. A $50.00 charge back fee will be added to the amount disputed by the customer.
We only accept credit cards, debit cards, or PaypPal for payment of services. Yearly plans renew automatically and are charged to the most recently updated credit card (or Paypal address) on file. In the event that your yearly/monthly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly installments will incur for the entire duration services are rendered and you remain subscribed to until you submit proper cancellation of the account.
Any debt not paid 45 days after the due date will be forwarded to an outside collections agency for proper collection. At that time, the account holder will incur a $50.00 USD collection fee added to the balance previously due.
Please note that MAINVPS.NET holds the right to deny access to and/or de-activate accounts hosted on our servers with past due balances.
PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR ACCOUNTING DEPARTMENT BY OPENING A TICKET AT OUR HELPDESK.
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
Shared/Reseller/Dedicated/VPS/Accounts – If you wish to cancel your services, you must complete cancellation form twenty five (25) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly.
If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of MAIN VPS PROVIDER staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.
BANDWIDTH USAGE POLICY
All of our services are provided a specific bandwidth allocation(Maximum 5 TB/Dedicated Server) that you are able to monitor usage of within our control panel.
In the event that you require more bandwidth than what your service is currently allocated, please contact us so that we may assist you.
customer agrees that bandwidth shall not exceed the number of terabytes per month for the Services ordered by Customer and agrees any exceeding usage will be charged to customer accordingly.Please be aware that services that exhaust their bandwidth allocations will be automatically suspended. This automated action prevents you from receiving bandwidth overage fees (25 USD/TB) and provides you with more transparency over what your specific bandwidth requirements are.
MAINVPS.NET provides free cPanel account transfers for all new accounts (less than 30 days from sign-up date). Transfer requests submitted after this 30-day period are subject to transfer fees based on source account size. Please contact a member of our sales team for more information. All transfers from remote networks (servers hosted outside of the our data centers) are not guaranteed. There are many factors that can affect remote transfers that may be out of our control (poor network connections, firewalls, missing/incorrect account credentials, corrupted source account data, etc.). We can only promise that we will make our best effort to transfer your data to our servers. If we are unable to complete the transfer, we will let you know so that you can handle the transfer yourself. We also cannot be held responsible for the integrity of your transferred data.
Source Server Requirements:
Active cPanel license
Recent stable version of cPanel
MySQL4 or later (Note: All servers/accounts come with MySQL5. Please ensure database compatibility before submitting request.)
1. MAINVPS.NET may terminate the Program or Publisher’s participation in the Program for any reason upon five (5) day’s notice to Publisher.
2. Publisher agrees not to participate in the Program through any Website or e-mail service which is misleading, libelous, defamatory, obscene, abusive, violent, bigoted, hate-oriented, illegal, or offers any illegal good or service, links to any Web site that does so, offers or promotes any illegal activity or the disparagement of any individual group on the basis of age, color, national origin, race, religion, gender, sexual orientation or physical or mental handicap, which engages in sending unsolicited commercial e-mail.
3. Publisher is authorized to use MAINVPS.NET logos, trade names, trademarks, and service marks, solely for the purpose of promoting MAINVPS.NET products through the Program. Publishers may not alter, modify or change the foregoing in any way.
4. Immediately upon termination of the Program or Publisher’s participation in the Program, Publisher will stop displaying all advertising content or links relating to the Program.
5. Nothing contained herein shall imply any partnership, joint venture or agency relationship among the parties, and no party shall have the power to obligate or bind another party in any manner whatsoever, except to the extent herein provided.
6. These Terms and Conditions shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns.
7. MAINVPS.NET may modify any of these terms and conditions at any time with proper notice to Publisher. Continued participation in the Program will constitute acceptance of the modification by Publisher.
(a) Not Allowed in Program
1. Mask URL using any Brand Names.
2. Make any representations, express or implied, or create an appearance that a visitor to your site is visiting a MAINVPS.NET site; e.g., “framing” site.
3. Use any mark, name or domain name of any type, which is confusingly similar to Trademark or other Brand Name.
4. Engage in fraud or other conduct calculated to generate the payment to Publisher of commissions that do not reflect compensable Referrals/Leads/Booked Accounts within the spirit of the Program.
5. Engage in SPAM or unsolicited commercial advertising emails.
6. Must not offer an Incentive or Reward for purchasing a product through referral link. Incentives programs are not allowed and will be reversed.
(b) Protected Keywords
The following keywords are prohibited from Search Campaigns and PPC marketing and campaigns: MAIN VPS PROVIDER, MAINVPS.NET, WWW.MAINVPS.NET, or any variation of our Trademark.
(c) Prohibited SEM Ad Copy Content Official, official site or any variation of official site that creates confusion to the consumer or a misrepresentation of who the actual web host is.
(d) Prohibited SEM Display URL Content Publishers are not allowed to use MAINVPS.NET as the display url for any PPC advertising.
(e) Direct Linking Publishers are not allowed to link directly to our Web site from search marketing campaigns.
(f) Prohibited Website Content Affiliates are NOT permitted to use cookie stuffing techniques that set the tracking cookie without a user clicking on the affiliate link. (This includes but not limited to the use of iframes) Affiliates may NOT copy our website or portions of our website and display it on their own site or subdomain.
NOT ALLOWED SERVICES (NOT AN EXHAUSTIVE LIST)
If you are unsure whether or not your intended use is allowed, please contact us before obtaining or utilizing services. Services that are terminated for a breach of our Terms and Conditions are not eligible for refunds.
Services that disrupt either our services, or the services of other clients Spam.
All mailing must comply with requirements of the CAN-SPAM Act of 2003. Any space that becomes blacklisted (space that is listed upon any blackhole lists) during your possession may result in your services being suspended or terminated. SPAM complaints may result in a clean-up fee of $10 per complaints, at our discretion.
If any IP or IP Range are listed on SBL than SBL Clean up fee will be apply which is $750 for every IP or Range.
Sending any type of Denial of Service (DoS) attack
IRC (or other IRC services) usage responsible for attacks against our services
TOR exit nodes (and similar services)
CPU-intensive services on VPS and shared hosting (example: mining applications)
Applications involving crawling/scraping, running web-macro scripts, and/or loading excessive number of websites in an automated fashion.
HitLeap and similar services
Torrent services (p2p) and BitTorrent Sync or services
Nested Virtualization (example: QEMU within a VPS instance).